Privacy Policy

1. Introduction

Digisetu Innovation Pvt. Ltd. (“Digisetu”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you access or use our websites, applications, communication platforms, APIs, software solutions, marketing services, advertising services, photography services, customer support channels, and any related products or services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Digisetu Innovation Pvt. Ltd.

Registered Office: 2nd Floor, SF-43-53, R-Tech Emporia, New Sanganer Road, Mansarovar, Opposite St. Wilfred College, Jaipur, Rajasthan, India.

Email: [email protected]

3. Information We Collect

A. Information You Provide

We may collect:

Identity Information

• Full name
• Business name
• Company details
• Designation
• Government-issued business identifiers where required

Contact Information

• Email address
• Mobile number
• Billing address
• Postal address

Account Information

• Username
• Password (encrypted)
• API credentials
• Authentication tokens
• Account preferences

Business and Communication Data

• Message templates
• Campaign content
• Recipient information uploaded by customers
• Customer support communications
• CRM records
• Website and application content submitted by customers

Payment Information

• Billing records
• GST details
• Invoice information
• Transaction references

Payment card information is processed by authorized payment providers and is generally not stored by Digisetu.

B. Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Device identifiers
• Browser information
• Operating system
• Access logs
• API usage records
• Login activity
• Website interaction data
• Cookie identifiers
• Performance and diagnostic information

4. Purposes of Processing

We process personal data only for legitimate and lawful purposes, including:

• Providing requested services
• Delivering WhatsApp, SMS, email, voice, and digital communications
• Managing customer accounts
• Processing transactions and invoices
• Customer support and service administration
• Service monitoring and troubleshooting
• Product improvement and analytics
• Security monitoring and fraud prevention
• Compliance with legal and regulatory obligations
• Enforcement of contractual rights
• Business continuity and disaster recovery

We do not use personal data for purposes that are incompatible with those described in this Privacy Policy.

5. Legal Basis for Processing

Where required by applicable law, we process personal data based on:

• User consent
• Contractual necessity
• Legal obligations
• Legitimate business interests
• Protection against fraud, abuse, unauthorized access, or security threats

6. Customer Data Processing

For certain services, Digisetu acts as a service provider or data processor on behalf of customers.

Customers remain responsible for:

• Obtaining all necessary consents
• Maintaining lawful records of consent
• Compliance with applicable telecom, marketing, privacy, and data protection laws
• Managing unsubscribe and opt-out requests

Digisetu processes such information solely for providing contracted services and does not claim ownership over customer content.

7. Disclosure of Information

We do not sell, rent, trade, or monetize personal data.

We may disclose information only to:

Communication Partners

• Telecom operators
• SMS aggregators
• WhatsApp Business service providers
• Email delivery providers
• Communication platform partners

Service Providers

• Cloud hosting providers
• Infrastructure providers
• Analytics providers
• Security service providers
• Payment processors
• Customer support systems

Professional Advisors

• Lawyers
• Auditors
• Accountants
• Consultants

Legal and Regulatory Authorities

We may disclose information when:

• Required by law
• Required by court order
• Required by regulatory authorities
• Necessary to protect legal rights
• Necessary to investigate fraud or misuse
• Necessary to protect public safety

8. International Data Transfers

Certain service providers may process data outside India.

Where such transfers occur, Digisetu implements reasonable contractual, organizational, and technical safeguards to protect personal data in accordance with applicable laws.

9. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet accounting and taxation requirements

Unless otherwise required by law:

• Customer account information may be retained for up to 7 years.
• Transaction and billing records may be retained for up to 7 years.
• Messaging logs may be retained according to applicable regulations and platform requirements.
• Closed accounts may be deleted or anonymized within 90 days after the applicable retention period.

10. Security Measures

Digisetu maintains a comprehensive information security program that includes:

• Encryption of data in transit
• Encryption of sensitive data at rest
• Role-based access controls
• Secure authentication systems
• API security controls
• Continuous monitoring
• Audit logging
• Backup and recovery procedures
• Security incident response procedures
• Periodic security reviews and assessments

While we take reasonable measures to protect information, no system can guarantee absolute security.

11. User Rights

Subject to applicable law, individuals may have the right to:

• Access personal data
• Correct inaccurate information
• Update incomplete information
• Request deletion of personal data
• Withdraw consent
• Restrict certain processing activities
• File complaints or grievances
• Nominate another person to exercise rights on their behalf

Requests may be submitted using the contact information provided below.

12. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain secure user sessions
• Improve website functionality
• Analyze service usage
• Monitor performance
• Prevent abuse and security threats

Users may disable cookies through browser settings; however, certain features may not function properly.

13. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services.

Digisetu is not responsible for the privacy, security, or content practices of third-party platforms. Users should review the privacy policies of those services independently.

14. Children’s Privacy

Our Services are intended solely for individuals aged 18 years or older and for business use.

We do not knowingly collect personal data from children. If we become aware that personal data belonging to a child has been collected, we will take reasonable steps to delete such information.

15. Business Transfers

In the event of a merger, acquisition, restructuring, financing transaction, insolvency proceeding, sale of assets, or other corporate transaction, personal data may be transferred as part of that transaction, subject to applicable legal protections.

16. Limitation of Liability

To the maximum extent permitted by law, Digisetu shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from unauthorized access, cyber-attacks, force majeure events, or circumstances beyond our reasonable control, provided reasonable security measures have been implemented.

Nothing in this section limits rights that cannot be excluded under applicable law.

17. Changes to This Policy

We reserve the right to amend, update, modify, or replace this Privacy Policy at any time.

Material changes will be communicated through our website, customer dashboard, email notifications, or other reasonable means.

Continued use of the Services after such changes constitutes acceptance of the revised Privacy Policy.

18. Contact and Grievance Redressal

For privacy-related requests, complaints, grievances, or inquiries:

Data Protection Officer / Grievance Officer Digisetu Innovation Pvt. Ltd. Email: [email protected] Subject: Privacy Request

We aim to acknowledge requests within 7 working days and address them within the timelines prescribed under applicable law.

19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

20. Consent

By accessing or using any Digisetu service, website, platform, application, API, communication channel, or related offering, you expressly acknowledge and agree to the collection, processing, storage, disclosure, and use of your information as described in this Privacy Policy.

Digisetu Innovation Pvt. Ltd. — “Your Digital Bridge to Success”