Refund Policy

1. Communication APIs (WhatsApp, SMS, Voice, IVR, Email)

• Refund requests must be submitted in writing to our support team within 7 days of service activation.
• Refunds will only be considered if the service has not been fully delivered or activated.
• Any processing fees, setup charges, registration fees, or third-party charges are non-refundable.
• Approved refunds will be processed within 7–15 business days.

Unused prepaid balance is refundable for up to 90 days from the date of recharge, less any taxes or carrier-fee components already remitted. Refunds for delivered messages or used capacity are not available. To raise a request, email [email protected] and [email protected] from the account-holder address.

2. Marketing retainers (Grow services)

Retainers are billed monthly in advance. You may cancel for the next billing cycle with at least 7 days’ notice. Refunds are not provided for the current month, but unused deliverables (e.g., ad creatives not yet produced) can be rescheduled to the next month at our discretion.

3. Development projects (Build services)

Development engagements are milestone-based. Payments tied to delivered and accepted milestones are non-refundable. If a project is cancelled mid-milestone, we will refund the unutilised portion of advance payment after deducting work-in-progress effort and third-party costs already committed.

4. Creative & Photography (Capture services)

Studio bookings are confirmed against a 50% advance. The advance is fully refundable if cancelled at least 5 working days before the shoot date. Cancellations within 5 days forfeit the advance, but it can be applied as credit to a future shoot within 6 months.

5. Print, FM and On-Screen advertising bookings

Print, FM and OOH bookings are committed to vendors with non-cancellable rates and dates. Once a booking is confirmed and submitted to the publisher / channel, refunds are not available. We will provide written publisher confirmations on request.

6. Processing time

Approved refunds are processed within 7 to 15 working days to the original payment method. Bank-settlement timelines (typically 5–10 working days) are in addition. You will receive an email confirmation when the refund is initiated.

7. How to request a refund

• Email [email protected] and [email protected] from the registered account-holder address.
• Subject line: “Refund Request — <your business name>”.
• Include the invoice number, payment date and a short reason.
• We will acknowledge within 1 to 3 working days and resolve within 7 working days.

8. Disputes

If a refund decision is contested, please escalate to our Customer Success lead at the same address. Unresolved disputes are subject to the governing-law clause of our Terms of Service.